Job Details

Employer
Procam
Job title
Resources / Facilities
Location
London 
Postcode of work
W3 
Experience required
N/A 
Working days
5 day week 
Additional days
 
Date posted
29 Jan 2019
procam

ACCOUNT MANAGER LONDON
Looking to work in client/ customer relations in Media? Do you like providing fantastic customer
service and have technical knowledge of Broadcast equipment within TV?

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About the job!
This is a senior role that requires industry knowledge and people management skills. You will be
required to manage Senior Accounts and provide accurate information, advice and quotations which
meet client requirements. Book in ‘hires’ and assist in the management of hired equipment in
accordance with agreed production requirements.

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About the role!
• Working with our clients to suggest suitable technical solutions for their requirements; managing
inquiries from the initial quoting stage through to project delivery.
• Lead and mentor Junior Bookings Coordinators and achieve targets set by management.
• Maintaining and developing existing and new client relationships through effective account
management.
• Completing all administration and invoicing within specified time-frames; logging and tracking client
contact and quotes on our bespoke systems. Prepare paperwork for invoicing, ensuring all costs are accounted for.
• Handle email and telephone client bookings inquiries; provide advice and information as necessary.
• Prepare professional quotations; ensure all equipment required for hire is included.
• Manage the ‘Booking’ in line with customer expectations and current production schedules.
• Ensure relevant knowledge and skills are maintained e.g., by attending demonstrations or training as
required. Liaise with internal staff as necessary e.g., obtaining advice on specific equipment.
• Involvement in daily handover and other shared communication activities and assist in the
coordination of driving schedules.
• Adhere to Procam TV Policies and Processes e.g., Health and Safety policy, confidentiality, etc.
About you!
• With 2 years+ experience working in a client facing / front line sales role.
• Demonstrate a friendly, out-going, positive approach to handling client requests.
• To be able to keep calm under pressure and display a ‘can-do’ attitude.
• To be able to nurture and establish meaningful relationships with clients.
• Professional and confident manner; you will be able to take ownership of your own client base.
• Excellent attention to detail.
• Exceptional administration skills; fully proficient in Microsoft Office packages.
• Ideally, you will be passionate about learning new technology.
• Experience in Cinematography, Broadcast, Audio Visual or Post Production would be an advantage.

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If you think this sounds like you please send your CV to careers@procam.tv
Salary DOE
Location West London
Full time, permanent position